During my time at Walmart I engaged with various audits requiring that the results of said audit be imported into various systems. I do recall APUS being the internal system used to track known shoplifters and theft. However there was another system by which I will refer to as the E as I do not recall the name of that system.
Information such as accounting audits, cash office audits, internal investigations, all the way to backroom/inventory audits were imported to this system. After leaving Walmart under circumstances that will be described in a later blog post, I realized that I never received feedback or follow-up information regarding the recovered lost or identified theft.
The information that was imported into those systems including anything from identified theft to identified accounting errors. For example at one point at store 1175 in Flagstaff Arizona I identified an accounting error where the accounting associate accidentally added too many zeros to a claim for several pallets of Folgers Coffee which resulted in 10s of thousands of loss for the store. There were many other incidents I identified relating to the Pharmacy department and accounting errors, where claims were generated to insurance companies at a significantly different price than what we sold in the store.
I was very young at the time (19) and really didn't understand fully what was happening. However I was extremely nerdy and very talented with data, hence my career and education direction after leaving Walmart (Data Science, Software Engineer, DevOps Engineer).
During the annual reviews each store's Store Manager and management staff would receive a summary and detailed overview of the audit as it stood with the corporate office in Arkansas.. I would collect these audits and go through them with a fine tooth comb to try and find any information related to the "shrink" that I had recovered during the previous year.
What I would find is various comments and notes that appeared to be in the form of a right-off possibly for tax purposes. This would include situations where the loss was clearly reported to the E system as a known accounting error, or situations where we clearly received payment from a vendor for said errors.
After my time at Walmart I gave a lot of thought to the work I conducted there. I've always wondered what happened to the exhaustive reports and loss I recovered or identified. It always felt as if Corporate never intended to recover that loss and it certainly felt as if I was just a documentation asset for Corporate.
My belief is that Corporate would internally capture mistakes by utilizing my job description, track the documentation for those mistakes, then somehow write them off as loss. I will never know what really happened to those false claims.